To place your order, follow these steps:
1. Browse through our wide categories of t shirts, mugs and cushions until you find something you like, choose the relevant size (if you are not sure of the size, refer the size guide to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your bag).
2. ‘In my cart’, you can either choose to continue shopping or checkout by agreeing the terms of service and then submit your shipping address, select the desired payment process and confirm your order.
How will I receive my Order?
We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
How will I get confirmation that my Order is placed successfully?
We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified, unless it’s a COD. Sit back, relax and wait for your awesome designs to arrive.
I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
For assistance you can write to us at [email protected], we will be happy to help you out.
If you have a user account and were logged in while you placed the order, rest assured you can track the status of your order in your Anaayu.com account.
Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via sms/email. In case of any unusual event which delays your order, you would receive a special update from our end.
If you still have apprehensions, write to us at [email protected], and your issue will be addressed.
You can raise cancellation request for items or orders by visiting the My Orders section.
After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address.
If the order is already shipped, we wouldn’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your Anaayu wallet within 24 hours of refusal.
If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your Anaayu wallet once the product is picked
For prepaid orders, the refund amount will be added to the Anaayu wallet.
In case your query is still not resolved, please write to us at [email protected]. Our Customer Care representatives will be happy to help you
You will be levied a COD charge of Rs.49 for every product to your order. For example, if your order includes three products, you will be levied a COD charge of Rs.147.
All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.
It means cash on delivery is not serviceable by our courier partners at your location postal code but you can always opt for Net Banking or Credit/Debit Card.
There are absolutely no hidden charges. Any octroi or GST is actually borne by Anaayu.com. You pay only the amount that you see in your order summary.
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on [email protected]
We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.
Delivery date is dependent on the product and delivery Pincode. To check the expected delivery date for a product, please enter your Pincode in the box named ‘Check delivery details’ on the Product Page. Please note, actual delivery time may vary due to unexpected circumstances.